Delivery takes 6 to 9 business days from the day you order. Your order ships within 1 to 2 business days once your payment is confirmed, and that’s already included. Orders placed on a weekend or a holiday are processed the next business day.

As soon as your order ships, we email you a tracking link. You can also track your package anytime on our order tracking page.

Yes. Tracking can take 48 to 72 hours to update once your order has shipped. If you haven’t received a shipping confirmation email within 3 business days of ordering, email us at contact@fitmo.fr with your order number.

Email us at contact@fitmo.fr with your order number and a photo of what you received. If the package or the product arrived damaged, please email us within 48 hours of delivery and include photos of both.

Yes. Shipping is free and tracked to every country we deliver to, no matter your order total.

Email us at contact@fitmo.fr with your order number. We can ship your order again, or refund you once the package is back with us.

Email us first at contact@fitmo.fr with your order number and the reason for your return. We’ll reply by email with your return instructions. Please wait for them before sending anything back, so we can process your return.

Yes, as long as it hasn’t shipped yet. Email us right away at contact@fitmo.fr with your order number, and we’ll cancel it and refund you in full. That goes for duplicate orders and orders placed by mistake too. If your order has already shipped, you can return it within 30 days of receiving it.

You have 30 days from the day you receive your order, and you don’t need to give a reason. You’ll find all the conditions in our refund policy.

Send the product back complete, with all its accessories and your proof of purchase, using a tracked shipping method.

Your refund goes back to the payment method you used for your order. If you have any questions about it, email us at contact@fitmo.fr with your order number.

Try these steps:

• Charge your bracelet fully first (2 hours for Tetra).
• Turn on Bluetooth and keep your bracelet close to your phone.
• Install the app with the QR code from your box, then pair your bracelet in the app.

Still not connecting? Email us at contact@fitmo.fr with your order number and your phone model.

Scan the QR code that comes in your box with the user guide: it takes you to the right app for your bracelet. Setup is guided and only takes a few minutes.

The app is free for life, on iPhone and Android. No subscription, no monthly fees and no paid features: you pay once for your bracelet, and that’s it.

Tetra works with iPhones running iOS 11 or later and Android phones running Android 6 or later, via Bluetooth 5.3. Vitro works with iPhone 8 or newer running iOS 14 or later, and Android phones running Android 8 or later.

Yes. Tetra keeps recording even when your phone is far away, and everything syncs as soon as the two reconnect.

Tetra gives you your blood pressure trends: an estimate you watch over time, day after day, to see which way things are heading. Your trends show the direction, and your doctor interprets them.

So you walk into your appointments with real data, not just a feeling.

Tetra tracks ten metrics, day and night:

• Continuous heart rate: minimum, average and maximum
• Heart rate variability (HRV)
• Blood oxygen (SpO2)
• Stress level
• Blood pressure trends
• Detailed sleep: duration, efficiency, deep, light and REM phases
• Physical recovery score
• Physical and mental readiness score
• Activity: steps, distance, calories burned
• Cycle tracking

Every morning, your recovery score comes with a written recommendation.

Every night, Tetra tracks how long you sleep, your sleep efficiency and your deep, light and REM phases. Every time you wake up is counted, and every morning you get a sleep efficiency score and a rating of your night.

The app also gives you an analysis of your night, suggestions and a library of sounds to help you fall asleep.

Both track your heart rate, HRV, blood oxygen, stress, sleep phases, recovery, activity and blood pressure trends, with no subscription.

• Tetra is designed like a piece of jewelry and stays on in the shower and at the pool. It adds cycle tracking and a readiness score, with up to 5 days of battery.
• Vitro is a discreet band that adds ECG, body composition, body temperature, glucose trends, a silent vibration alarm and more than 100 sport modes, with 10 to 15 days of battery.

Tetra tracks walking, indoor and outdoor running, and indoor and outdoor cycling. You can also set your own daily goals in steps, calories or distance.

Yes, Tetra is nickel-free, whichever finish you choose.

Tetra comes in Crystal Silver, Carmine Rose Gold and Imperial Green Gold. Each finish pairs a crystal-paved bar with a tennis chain.

Tetra is one size fits all: its sliding, adjustable clasp is made to fit every wrist and adjusts in seconds. It weighs 12 g, and the module is 5.6 mm thick.

Yes. Tetra stays on in the shower, at the pool and when you swim. In chlorine or salt water, we recommend switching to the soft band and rinsing your Tetra with fresh water after swimming.

Inside the gift box, you’ll find:

• Your Tetra in the finish you chose
• A second soft band for workouts, sleep and water, free while supplies last
• A magnetic charging cable
• A user guide

Add the Tetra Extra Chain in Gold or Silver to your cart. It’s the chain on its own, with the same row of set crystals and the same adjustable slider, and it fits every Tetra. Buy two, and the second one is automatically half price.

Our silicone and nylon bands for Vitro come in gray, beige and black, and clip on without tools. Silicone is made for workouts and handles sweat and splashes, while nylon is a breathable weave for everyday wear.

Tetra lasts up to 5 days on a single charge. Vitro lasts 10 to 15 days, depending on how you use it.

Connect your bracelet to its charging cable and let it charge fully (2 hours for Tetra). If the problem persists, email a short video showing the issue to contact@fitmo.fr with your order number. If your bracelet is faulty, we’ll replace it free of charge.

Email photos or a short video to contact@fitmo.fr with your order number. If it’s a defect, we’ll send you a free replacement.

Connect Tetra to the magnetic charging cable included in your box. A full charge takes 2 hours.

You can pay by card (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay or Amazon Pay. The options available in your country are shown at checkout.

In the United States, you can split your payment into 4 installments with Shop Pay Installments, subject to eligibility. The options available to you are shown at checkout.

Enter your code in the discount code field at checkout. Only one code can be used per order.

Prices are shown in your local currency, for example US dollars, Canadian dollars, British pounds, Australian dollars, Swiss francs or euros, depending on your country.

Yes. Fitmo is a French brand with more than 24,000 customers and over 100,000 orders shipped worldwide. Payment is secure, with 3D Secure on card payments, and you can reach our team at contact@fitmo.fr.